Privacy Policy

1. Introduction

ServiceBizOS ("we", "our", "us") operates a platform connecting service business operators with verified subcontractors across Australia. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. By using ServiceBizOS, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

• Personal Information: Full legal name, date of birth, email address, phone number, profile photo, and selfie verification.
• Business Information: Business name, ABN, GST status, public liability insurance details, and insurance expiry date.
• Service Details: Service categories, experience, equipment checklists, vehicle availability, service areas, availability, and portfolio.
• Government Identification: Government-issued ID for identity verification purposes.
• Location Data: GPS location data used for job check-in and check-out verification.
• Photos: Before and after job photos used as proof of work completion.
• Payment Information: Bank account details for payment processing.
• Messaging Content: Messages exchanged through our in-platform messaging system.
• Optional Information: Police check documentation, references, and portfolio images.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Operating and maintaining the ServiceBizOS platform.
• Verifying user identity, ABN, and insurance credentials.
• Calculating and maintaining trust and reliability scores.
• Tracking job execution through GPS check-in/check-out and photo proof.
• Processing payments via Stripe.
• Facilitating in-platform messaging between operators and subcontractors.
• Sending notifications related to jobs, payments, and platform updates.
• Generating job completion reports and audit trails.
• Improving our platform and user experience.

4. Information Sharing

We may share your information only in the following limited circumstances:

• Payment Processors: We share necessary financial information with our payment processor (Stripe) to facilitate payment processing and payouts to connected Stripe accounts.
• Legal Requirements: We may disclose information as required by Australian law, regulation, or legal process.
• Platform Safety: We may share information to investigate fraud, security incidents, or violations of our terms.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encryption of data in transit and at rest, secure storage infrastructure, and comprehensive audit trails for all platform activities. While we take reasonable precautions to protect your data, no method of electronic storage or transmission is 100% secure.

6. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal obligations.
• Withdraw consent for data processing where consent was the basis for collection.

To exercise any of these rights, please contact us at support@servicebizos.com.au.

7. Cookies & Analytics

We use standard web analytics tools and cookies to understand how users interact with our platform, improve performance, and enhance user experience. You can manage cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our platform and updating the "Last updated" date. Your continued use of ServiceBizOS after changes are posted constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: