Refund & Payment Policy

1. Platform Access Fee (A$49/month)

The Platform Access Fee is a monthly subscription charged to Operators (business owners) at A$49 per month, commencing after the 30-day free trial period. The Platform is free to use for Subcontractors.

2. Operations Management Fee (8%)

An Operations Management Fee of 8% is charged to the Operator based on the subcontractor payout amount. This fee is applied at the point of selecting a subcontractor for a job and covers subcontractor recruitment, vetting, platform maintenance, and operational support. The subcontractor receives their full payout — the fee is paid by the Operator on top of the subcontractor amount.

Refund Conditions

• The Operations Management Fee is non-refundable once the job has been completed and payment has been released to the subcontractor.
• If a job is cancelled due to the Operator's fault, no refund of the Operations Management Fee will be provided.
• If a job is cancelled due to the Subcontractor's fault, the Operator will receive a full refund of the Operations Management Fee. The equivalent fee amount will be deducted from the Subcontractor's next payout.

3. Payment Processing

ServiceBizOS facilitates a direct payment model powered by Stripe. The Platform does not hold funds on behalf of users and does not act as an escrow or intermediary of funds. All payments are processed directly between parties via Stripe.

Payment Flow

• Contractor Selection: When the Operator selects a subcontractor for a job, the 8% Operations Management Fee is charged immediately via Stripe.
• Job Completion: The subcontractor completes the job with full verification (GPS, photos, checklist). The Operator reviews the completed work.
• Contractor Payment: The Operator pays the subcontractor amount after job completion. Stripe transfers funds directly to the subcontractor's connected Stripe account.
• Operators may optionally collect a 10% deposit from clients at the time of booking.

Payment Protection System

To ensure timely and fair payment to subcontractors, ServiceBizOS enforces the following protections:

• Payment reminders are sent to Operators when subcontractor payment is due.
• Overdue tracking monitors all outstanding payments.
• 7-day overdue restriction: If an Operator delays payment for more than 7 days, their account will be limited and restricted until payment is made.
• Payment extension requests: Operators may request a payment extension from the subcontractor. The subcontractor may accept or decline.
• Account limitations may be applied for repeated late payments or non-payment.

4. Cancellation Fees

Job Cancellation

Jobs cancelled after a subcontractor has been assigned and has confirmed acceptance may incur a cancellation fee. The fee is determined based on:

• The timing of cancellation relative to the scheduled job date.
• Whether the subcontractor has already begun preparations or travel.
• The nature and value of the job.

Subscription Cancellation

Operators may cancel their A$49/month subscription at any time with no penalty. Upon cancellation, Platform access continues until the end of the current billing period. No refunds are provided for partial months or remaining days in the billing cycle.

5. Disputes

If you have a payment dispute, billing concern, or believe a refund is warranted, please contact our support team. We are committed to resolving disputes fairly and promptly.